About the Job
Key responsibilities:1. Act as the first point of contact for users via voice, email, and chat, logging all issues in the ITSM tool.
2. Perform first-level troubleshooting and escalate unresolved issues to L2 teams as required.
3. Ensure all incidents are resolved within defined SLA timelines with proper follow-ups.
4. Maintain accurate documentation and contribute to Knowledge Management articles.
5. Coordinate priority incidents (P1/P2) with stakeholders and support new joiners when needed.
Number of Openings
20 openingsPerks of this Jobs
5 days a week Transportation
Skills
English Proficiency (Spoken), Effective Communication, Troubleshooting
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