About the Job
Key Responsibilities:1. Manage end-to-end customer communication across email and other web-based platforms.
2. Understand measurements, cushion shapes, colors, and fabric options to guide customers accurately.
3. Coordinate with production teams for instructions, add-on features, and quality checks.
4. Ensure quick order completion and monitor progress from manufacturing to dispatch.
5. Handle logistics coordination, tracking updates, and shipping issue resolution.
6. Maintain accurate records on Google Sheets and internal systems.
7. Request customer reviews post-delivery in a polite, professional manner.
8. Ensure high customer satisfaction by resolving any issues promptly and coordinating with production, supply chain partners, or any relevant department to move the case forward smoothly and on time.
Number of Openings
1 openingsSkills
MS-Office, Client Relationship, English Proficiency (Spoken), English Proficiency (Written), Customer Support, Google Sheets
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