About the Job
Key Responsibilities:1. Handle incoming and outgoing customer calls professionally for domestic or international clients.
2. Understand customer queries, provide accurate resolutions, and maintain high service quality.
3. Communicate clearly in English and ensure a positive customer experience during every interaction.
4. Update customer information accurately in the system and follow required documentation standards.
5. Meet performance targets related to call quality, customer satisfaction, and compliance.
6. Escalate unresolved queries to the support team or supervisors and ensure follow-up when needed.
7. Maintain punctuality, adhere to shift schedules, and follow company policies and processes.
Number of Openings
15 openingsPerks of this Jobs
Informal dress code 5 days a week Health insurance
Skills
Interpersonal skills, Effective Communication
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