About the Job
Key responsibilities:1. Work on runtime issues faced by customers and provide them with quick fixes and/or alternate solutions
2. Operate quickly while having good control of the product
3. Manage any issues/complaints promptly to ensure timely resolution
4. Act as a liaison between various teams (internally and externally)
5. Work on different modes of support to customers - chat support + occasional voice support (1-way outbound), if necessary
6. Correctly escalate issues to ensure effective and timely resolution
7. Come up with innovative ideas for increasing the customer experience as well as identifying the core areas of improvement, and work with the team to improve the same
8. Take care of feedback and other key performance metrics defined by the company on customer engagement, and make sure to achieve them
Number of Openings
1 openingsPerks of this Jobs
Informal dress code
Skills
Interpersonal skills, Effective Communication, Computer skills, Deep Learning
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