About the Job
As a Customer Service representative at Zell Education, you will have the opportunity to interact with students and parents from around the world, providing exceptional service and support. We are looking for someone with a high level of English proficiency (spoken) and effective communication skills to join our dynamic team.Key responsibilities:
1. Engage with customers via phone, email, and chat to provide information and resolve inquiries.
2. Assist students with course registration, payment processing, and technical support.
3. Strive to achieve high customer satisfaction ratings through friendly and efficient service.
4. Collaborate with the sales and marketing teams to promote our courses and increase enrollment.
5. Manage customer accounts and update records accurately in our database.
6. Stay updated on our course offerings and policies to provide accurate information to customers.
7. Identify and escalate any complex issues or feedback to the appropriate department for resolution.
If you are a proactive and customer-focused individual with a passion for education, we want you to be part of our team at Zell Education. Join us in making a positive impact on students' learning journeys! Apply now to start your exciting career in customer service.
Number of Openings
5 openingsPerks of this Jobs
5 days a week
Skills
English Proficiency (Spoken), Effective Communication
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