About the Job
Key Responsibilities:1. Responding to customer inquiries and resolving issues in a timely and professional manner.
2. Handling escalated customer complaints and finding effective solutions.
3. Providing product information and assistance to customers.
4. Monitoring customer feedback and suggesting improvements to enhance the customer experience.
5. Collaborating with other departments to ensure seamless communication and service delivery.
6. Maintaining accurate customer records and documentation.
7. Assisting with training and mentoring new customer service representatives.
8. Participating in team meetings and contributing ideas to improve customer service processes.
Benefits:
1. ESOP
2. GMC
3. Rewards and recognition
4. 29 days annual leave
Number of Openings
2 openingsPerks of this Jobs
5 days a week Health insurance Life insurance
Skills
English Proficiency (Spoken), Effective Communication
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