About the Job
Key responsibilities:1. Respond to inbound calls from US/Canada customers and assist with issues related to computers, printers, networks, and similar devices.
2. Provide top-quality service using voice support and remote assistance tools.
3. Record, track, and update all customer interactions accurately in the CRM system.
4. Perform basic technical troubleshooting and offer appropriate solutions or product recommendations.
5. Maintain a strong rapport with customers by delivering consistent, high-quality service.
6. Participate in team meetings, share insights, and contribute to continuous learning.
7. Follow all company policies, processes, and quality guidelines during every interaction.
8. Meet performance goals such as resolution rate, CSAT, productivity benchmarks, and call quality standards.
9. Work closely with the team and supervisors to improve service delivery.
10. Stay updated on new tools, product updates, and best practices to enhance technical and customer service skills.
Number of Openings
5 openingsPerks of this Jobs
Free snacks 5 days a week
Skills
English Proficiency (Spoken), Computer skills
Similar Job Programs
Remote Senior Administration Executive Job at Waregenix
Waregenix
Stipend
INR 400000-700000 /year
Apply By
09 February, 2026
Experience
Fresher
Working
Part time
Senior Telecaller Job in Delhi at Groupers
Groupers
Stipend
INR 228000-340000 /year
Apply By
09 February, 2026
Experience
1 years
Working
full time
Remote Human Resources (HR) Associate Job at Waregenix
Waregenix
Stipend
INR 400000-700000 /year
Apply By
09 February, 2026
Experience
Fresher
Working
Part time
Remote Senior Data Entry Executive Job at Waregenix
Waregenix
Stipend
INR 400000-700000 /year
Apply By
09 February, 2026
Experience
Fresher
Working
Part time
