About the Job
Key responsibilities:1. Ensure customer satisfaction by providing support and enhancing the customer experience on the platform
2. Communicate effectively with customers to resolve inquiries, concerns, and issues
3. Utilize problem-solving skills to address and resolve customer complaints and challenges
4. Prioritize and manage multiple tasks efficiently to ensure timely resolution of customer issues
5. Maintain accurate and detailed records of customer interactions
6. Collaborate with internal teams to improve service delivery and customer experience
Requirements:
1. Strong interpersonal, customer satisfaction, and customer service skills
2. Experience in customer support and customer experience
3. Ability to prioritize and manage multiple tasks effectively
4. Strong verbal and written communication skills
5. Excellent problem-solving abilities and attention to detail
6. Prior experience in the insurance or financial services industry is a plus
7. Bachelor's degree in Business Administration or a related field
Number of Openings
20 openingsPerks of this Jobs
Informal dress code Health insurance Life insurance
Skills
English Proficiency (Spoken), Customer Support
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