About the Job
Key responsibilities:1. Handle inbound and outbound customer calls, emails, and chats professionally
2. Resolve customer queries, complaints, and concerns in a timely manner
3. Provide accurate information about products, services, and company policies
4. Maintain customer records and update details in CRM systems
5. Follow up with customers to ensure resolution and satisfaction
6. Escalate complex issues to the concerned department when required
7. Meet customer satisfaction and response time KPIs.
Number of Openings
1 openingsSkills
Effective Communication
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