About the Job
Hiring for night shift, preferred location- Ahmedabad, Gujarat. We are looking for a detail-oriented, proactive, and customer-focused service delivery associate – operations to join our team. This role is ideal for fresh graduates or professionals with up to 3 years of experience who have strong communication skills, problem-solving abilities, and a passion for delivering excellent service. You will be working closely with internal teams, vendors, and customers to ensure smooth IT service operations.Key Responsibilities:
1. Monitor and manage service requests, incidents, and escalations through the ticketing system.
2. Coordinate with engineers, vendors, and customers to ensure timely resolution of issues.
3. Provide clear and professional updates via email and calls to all stakeholders.
4. Track SLAs and ensure service commitments are met.
5. Maintain accurate documentation for all service activities.
6. Follow standard operating procedures (SOPs) and escalate issues when necessary.
7. Prepare basic reports on daily/weekly operational performance.
Number of Openings
1 openingsSkills
MS-Office, MS-PowerPoint, Time Management, Decision making, MS-Excel, Computer skills, English Proficiency (Spoken), English Proficiency (Written), Management, Self-learning, Microsoft 365
Similar Job Programs
Marketing Executive Job in Noida at Vortexweb.ae
Vortexweb.ae
Stipend
INR 200000-300000 /year
Apply By
12 February, 2026
Experience
1 years
Working
full time
Lead Generation Executive Job in Noida at Vortexweb.ae
Vortexweb.ae
Stipend
INR 400000-500000 /year
Apply By
12 February, 2026
Experience
1 years
Working
full time
Graphic Designer Job in Dehradun at Axe Consultancy And Security Services LLC
Axe Consultancy And Security Services LLC
Stipend
INR 200000- /year
Apply By
12 February, 2026
Experience
1 years
Working
full time
Business Analyst Job in Bangalore at Across The Globe (ATG)
Across The Globe (ATG)
Stipend
INR 400000-600000 /year
Apply By
12 February, 2026
Experience
1 years
Working
full time
