About the Job
Hiring for night shift, preferred location- Ahmedabad, Gujarat. We are looking for a detail-oriented, proactive, and customer-focused service delivery associate – operations to join our team. This role is ideal for fresh graduates or professionals with up to 3 years of experience who have strong communication skills, problem-solving abilities, and a passion for delivering excellent service. You will be working closely with internal teams, vendors, and customers to ensure smooth IT service operations.Key Responsibilities:
1. Monitor and manage service requests, incidents, and escalations through the ticketing system.
2. Coordinate with engineers, vendors, and customers to ensure timely resolution of issues.
3. Provide clear and professional updates via email and calls to all stakeholders.
4. Track SLAs and ensure service commitments are met.
5. Maintain accurate documentation for all service activities.
6. Follow standard operating procedures (SOPs) and escalate issues when necessary.
7. Prepare basic reports on daily/weekly operational performance.
Number of Openings
1 openingsSkills
MS-Office, MS-PowerPoint, Time Management, Decision making, MS-Excel, Computer skills, English Proficiency (Spoken), English Proficiency (Written), Management, Self-learning, Microsoft 365
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