About the Internship
Selected intern's day-to-day responsibilities include:1. Monitor and process return requests raised by customers through various platforms (e-commerce, D2C, marketplace).
2. Coordinate with the logistics team for pickup scheduling and tracking return shipments.
3. Identify common reasons for returns and support the team in analysing trends and reducing return rates.
4. Maintain accurate records of return status and ensure timely closure of each case.
5. Work on the ticketing system to log, update, and resolve return-related issues in coordination with customer support and warehouse teams.
6. Monitor SLAs and ensure timely closure of tickets and return cases.
7. Assist in creating SOPs and improving internal return handling processes.
8. Provide regular updates and reports to the operations team.
Number of Openings
1 openingsPerks of this Internship
Certificate Recommendation letter
Other Requirements
1. are available for full time (in-office) internship
2. have relevant skills and interests
3. can start the internship between 6th Aug'25 and 10th Sep'25
4. are available for duration of 6 months
5. have already graduated or are currently in any year of study
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