E-commerce Executive Internship in Pune at Arcatron Mobility Private Limited

About the Internship

Selected intern's day-to-day responsibilites include:

A. Case Management:
1. Monitor and track all customer complaints raised through seller panels or customer service teams.
2. Identify the root cause of product-related issues (e.g., defective, damaged, or wrong item received).
3. Coordinate with the warehouse, operations, and quality teams to verify product conditions and packaging standards.
4. Raise cases/tickets with the respective marketplace (Amazon, Flipkart, Myntra, etc.) to report and resolve product complaints.
5. Maintain proper case documentation — including complaint details, marketplace response, and resolution status.

B. Andon & Quality Issue Resolution (Amazon-specific):
1. Review Andon notifications raised by Amazon for product quality or customer dissatisfaction.
2. Analyse customer feedback, return reasons, and product images shared by Amazon.
3. Coordinate with Amazon Seller Support to close the Andon cases and ensure listing reinstatement or quality confirmation.
4. Track repetitive issues to identify improvement areas in the product or packaging process.

C. Defective & Damaged Product Investigation:
1. Investigate all defective/damaged product returns reported by marketplaces or customers.
2. Verify whether issues are manufacturing defects, packaging faults, or logistics damages.
3. Prepare a summary report of such cases and share feedback with the production or vendor team for corrective measures.
4. Update product QC checklists to prevent recurrence of similar issues.

D. Reporting & Follow-Up:
1. Maintain a Case & Complaint Tracker (Excel/Sheet) with status updates, dates, and closure remarks.
2. Follow up regularly with seller support teams until the case is resolved.
3. Provide daily/weekly updates on pending and resolved cases to the reporting manager.
4. Escalate unresolved or recurring issues to senior management with analysis and suggestions.

E. Problem-Solving & Coordination:
1. Identify and troubleshoot catalogue, pricing, or content-related issues.
2. Work collaboratively with pricing, content, and logistics teams for quick issue resolution.
3. Escalate unresolved or recurring issues to the reporting manager with clear root cause analysis.

Number of Openings

1 openings

Perks of this Internship

Certificate Free snacks Informal dress code Flexible work hours Recommendation letter

Other Requirements

1. are available for full time (in-office) internship

2. have relevant skills and interests

3. can start the internship between 12th Nov'25 and 17th Dec'25

4. are available for duration of 6 months

5. have already graduated or are currently in any year of study