Customer Success Internship in Bangalore at Intandem Innovations Private Limited

About the Internship

Selected intern's day-to-day responsibilities include:

A. Customer onboarding & training:
1. Lead onboarding sessions for new customers- helping them understand and set up the Eywa platform.
2. Create training materials (videos, walkthroughs, checklists) to help users adopt the system easily.
3. Conduct live demos and refresher sessions for different stakeholder groups (drivers, managers, admins).
4. Set up success metrics for every customer- e.g., % of fleet connected, active users, uptime, or mileage improvement.

B. Relationship management & support:
1. Be the primary point of contact for customers post-deployment.
2. Build deep relationships with clients- understand their business structure, pain points, and priorities.
3. Handle incoming support tickets or queries with empathy and urgency.
4. Ensure customers feel heard and supported at every stage- from installation to renewal.
5. Track customer health metrics and proactively intervene before problems escalate.
6. Represent the “voice of the customer” in internal discussions with product, operations, and tech teams.

C. Product adoption & retention:
1. Drive adoption of new features and ensure customers are using the platform to its fullest potential.
2. Collect feedback and identify friction points in product usability.
3. Convert insights into feature suggestions, documentation updates, or UX improvements.
4. Identify opportunities for upselling or cross-selling (e.g., additional sensors, modules, or analytics dashboards).
5. Create success stories and data-backed ROI summaries for renewal discussions.

D. Operational coordination:
Coordinate with field technicians for device installations, replacements, or servicing- ensuring minimal downtime.
Track installation status, ticket resolution timelines, and client satisfaction.
Maintain accurate documentation of operational activities linked to each customer account.
Work closely with the logistics team to ensure timely hardware dispatch and reporting.

E. Analytics & continuous improvement:
1. Monitor customer usage, support tickets, and feature adoption using internal dashboards.
2. Use Excel, Sheets, or Power BI to generate reports on key metrics (usage %, downtime trends, uptime improvement).
3. Identify patterns in customer issues to recommend process or product improvements.
4. Assist in creating customer feedback surveys and monthly performance scorecards.

Number of Openings

1 openings

Perks of this Internship

Recommendation letter Informal dress code

Other Requirements

1. are available for full time (in-office) internship

2. have relevant skills and interests

3. can start the internship between 7th Nov'25 and 12th Dec'25

4. are available for duration of 6 months

5. have already graduated or are currently in any year of study