Customer Service/Customer Support Internship in Multiple locations at Cityflo

About the Internship

Greetings from Cityflo!!

We come up with an excellent opportunity for the position of Customer Support Interns at our head office in Thane location.

About Cityflo -

Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules where they can read their book, watch Netflix, nap or simply soak in the view of the city. We're bringing joy back to commuting, and turning around urban traffic woes in a big way. Today, we run 380 buses and log 22000 daily bookings. After having established a strong product-market fit and building a profitable business in Mumbai, we've expanded services to Hyderabad and Delhi where the commute problem is as urgent and exciting. Over the next 1 year, we plan to scale to 500 buses and 50,000 daily bookings across all cities.

Cityflo is well-funded by prominent VCs India Quotient, Lightbox Ventures. To know more, please visit the links below.

Website: https://www.cityflo.com/
App: https://bnc.lt/cityflo/
Cityflo Blog - https://blog.cityflo.com/
Funding news- https://shorturl.at/JVEGl
Our journey through Covid-https://bit.ly/3wBiSZx

Position: Customer Support Intern
Location: Wagle Estate, Thane.
Duration: 3 / 6 months

Role Overview:
As a Customer Support Intern at Cityflo, you will be the first point of contact for our customers. You will assist in addressing queries, resolving issues, and ensuring a smooth and positive experience for our users.

Key Responsibilities:
Respond to customer queries via chat, calls, and email
Provide accurate, valid, and complete information by using the right tools and processes
Handle customer complaints with empathy and professionalism
Follow up to ensure resolution and customer satisfaction
Maintain records of interactions and update the internal database
Escalate complex issues to the relevant teams when necessary
Support in documenting FAQs and best practices Requirements:
Good communication skills (English and Hindi/Marathi preferred)
Basic computer knowledge and typing speed
A problem-solving attitude and willingness to learn
Patience and the ability to handle pressure calmly

Requirements:
• Good communication skills (English and Hindi/Marathi preferred)
• Basic computer knowledge and typing speed
• A problem-solving attitude and willingness to learn
• Patience and the ability to handle pressure calmly

What We Offer:
• Hands-on experience in customer handling
• Exposure to real-time problem-solving in a fast-paced environment
• A chance to convert to a full-time role based on performance
• Mentorship and growth opportunities within the company

If interested please apply or share your resume on ashwini.mahadik@cityflo.com

Number of Openings

3 openings

Perks of this Internship

Recommendation letter Informal dress code Certificate

Other Requirements

1. are available for full time (in-office) internship

2. have relevant skills and interests

3. can start the internship between 18th Sep'25 and 23rd Oct'25

4. are available for duration of 3 months

5. have already graduated or are currently in any year of study

6. are from Thane, Navi Mumbai, Mumbai and neighboring cities