About the Internship
Selected intern's day-to-day responsibilites include:A. Customer Support
1. Handle customer queries via WhatsApp, calls, email, Instagram DMs, and chatbot.
2. Provide solutions related to order status, size issues, returns, exchanges, and cancellations.
3. Maintain a professional, polite, and friendly communication style.
B. Order & Return Assistance:
1. Update customers on their order status (Packed, Shipped, Delivered, RTO).
2. Process returns, exchanges, refunds, and follow up with logistics teams.
3. Coordinate with the warehouse to resolve missing product or delay issues.
C. Complaint Resolution:
1. Identify and resolve customer complaints quickly.
2. Escalate issues to management or operations if needed.
3. Maintain customer satisfaction and retention.
D. Data & Reporting:
1. Update CRM/ERP with customer interactions.
2. Prepare daily reports of queries handled, issues resolved, and pending cases.
3. Track repetitive issues and suggest improvements.
Number of Openings
2 openingsOther Requirements
1. are available for full time (in-office) internship
2. have relevant skills and interests
3. can start the internship between 12th Dec'25 and 16th Jan'26
4. are available for duration of 5 months
5. have already graduated or are currently in any year of study
6. are from Jaipur and neighboring cities
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