Associate Program Manager - Operation Internship in Bangalore at ClearTax

About the Internship

🔷 About the Internship

We are looking for a high-ownership, execution-driven, and analytical Associate Program Manager Intern to join the ClearTax Assisted Filing Operations team.
This role is ideal for someone who thrives in fast-paced environments, can think on their feet, and is passionate about building structured, scalable systems — especially during high-pressure situations like peak tax filing seasons (July, March).

Selected intern's day-to-day responsibilities include:

A. Program Management:
1. ➝ Own and drive key operational improvement programs with clear deliverables & timelines.
2. ➝ Track, report, and follow through on operations initiatives until closure.
3. ➝ Build & maintain trackers, timelines, and dashboards for program visibility.
B. Process Design & SOP Building:
1. ➝ Draft, improve, and audit SOPs across RM, support, and fulfillment teams.
2. ➝ Identify bottlenecks & create playbooks for quick SOP revisions.
C. Data Analysis & Reporting:
1. ➝ Analyze operational data to identify trends, anomalies, and root causes.
2. ➝ Collaborate with analytics/product/tech teams to track and report daily/weekly performance.
3. ➝ Build dashboards, trackers, and reports using Excel/Sheets/Looker/Tableau.
D. Peak Readiness & Execution:
1. ➝ Support day-to-day operations during tax filing peaks & escalation waves.
2. ➝ Be on-ground support during crunch hours: coordinate agents, firefight, and handle real-time escalations.
E. Operational Audits & Insights:
1. ➝ Conduct audits on process adherence and data hygiene.
2. ➝ Suggest improvement opportunities backed by evidence & structured problem-solving.

Who Can Apply

1. Are in their final year of undergrad/postgrad or recent graduates from top-tier colleges (IITs, BITS, NITs, DU, Ashoka, etc.)
2. Have prior internship experience in consulting, operations, business analytics, or early-stage startups (preferred)
3. Are proficient in Excel/Google Sheets (must-have); knowledge of SQL, Looker, or Tableau is a plus
4. Have excellent written and verbal communication skills
5. Exhibit high ownership, bias for action, and a figure-it-out attitude
6. Are comfortable with ambiguity & evolving priorities in a hyper-growth environment

You’ll Thrive If You:

1. Love building systems from scratch & hate inefficiencies
2. Are excited to simplify complex operational journeys at scale
3. Can balance strategic problem-solving & on-ground execution
4. Want to experience how operational excellence is driven in a high-intensity consumer tech business

Number of Openings

5 openings

Perks of this Internship

Flexible work hours Free snacks 5 days a week Informal dress code Recommendation letter Certificate

Other Requirements

1. are available for full time (in-office) internship

2. have relevant skills and interests

3. can start the internship between 23rd Jul'25 and 27th Aug'25

4. are available for duration of 2 months

5. have already graduated or are currently in any year of study